Shipping policy
SHIPPING POLICY
At Tuberose & Co., every order is fulfilled with care through our production and fulfillment partner. Please review the information below so you know exactly what to expect after placing your order.
Order Processing
All orders are processed and prepared for shipment within 2–3 business days of order confirmation. Orders placed on weekends or US holidays will begin processing the next business day.
Please note: processing time is separate from shipping time. Your total estimated delivery window is processing time plus shipping time.
Domestic Shipping — United States Only
We currently ship to US domestic addresses only.
Standard shipping within the United States is estimated at 2–5 business days from the date of dispatch.
Estimated total delivery window:
4–8 business days from order confirmation.
Shipping costs are calculated at checkout based on the weight of your order.
Order Tracking
Once your order has been dispatched, you will automatically receive a shipping confirmation email containing a clickable tracking link. Please allow up to
24 hours after receiving your shipping confirmation for tracking information to
update on the carrier's website.
If you did not receive a tracking confirmation email, please check your spam or junk folder first, then contact us at info@tuberoseandco.com with your order number.
Shipping Delays
While we work hard to meet all estimated delivery windows, shipping times may
occasionally be affected by carrier delays, weather events, high volume periods, or other
circumstances outside our control. Tuberose & Co. is not responsible for carrier delays
once an order has been dispatched.
If your order has not arrived within 14 business days of your shipping confirmation
email, please contact us at info@tuberoseandco.com with your order
number and we will investigate promptly.
Lost or Undelivered Packages
If your tracking shows delivered but you have not received your package, please first check with your nearest post station, neighbors, and building management. Packages
are occasionally held at local post stations or pickup points when delivery cannot be
completed.
If you are unable to locate your package, contact us within 7 days of the marked
delivery date at info@tuberoseandco.com with your order number. We will coordinate
with our fulfillment partner to investigate and resolve the issue promptly.
International Shipping
We do not currently offer international shipping. We ship to US domestic addresses
only. We hope to expand shipping options in the future and will announce updates
through our website.
Questions?
Email: info@tuberoseandco.com