Refund policy

REFUND & ORDER POLICY

At Tuberose & Co., we take pride in the quality and botanical integrity of every product we offer. Because our products are premium personal care items, please read our policies carefully before completing your purchase.

All Sales Are Final Due to the pristine nature of our skincare formulations and strict hygiene and safety standards, all sales are final. We are unable to accept returns, exchanges, or issue refunds on any opened or unopened products for personal preference, skin compatibility, or change of mind. We highly encourage you to review all detailed product information, directions, and ingredient lists carefully before purchasing. If you have any questions prior to ordering, please reach out to us at: info@tuberoseandco.com.

Damaged, Defective, or Incorrect Orders If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@tuberoseandco.com with your order number and a clear photo of the damaged or incorrect item. Upon verification, we will issue a replacement or a full refund at no cost to you.

Order Cancellations & Adjustments Because our fulfillment system is fully automated to send orders immediately to production, orders cannot be cancelled or modified once they are placed. Please double-check your shipping address, contact details, and cart items carefully before finalizing your purchase.

Promotional & Clearance Sales All products purchased at a discount, during site-wide promotional events, or as part of a clearance sale are final sale. These items are ineligible for refunds, exchanges, or store credit.

Questions? We genuinely want you to have an exceptional experience with our collection. If you have any inquiries regarding your order or need assistance navigating our products, please reach out to our team. Email: info@tuberoseandco.com