Refund policy
REFUND & RETURN POLICY
At Tuberose & Co., we take pride in the quality and botanical integrity of every product we offer. Because our products are premium personal care items, please read our policies carefully before completing your purchase.
Our First Order Promise
Choosing a new skincare product involves some uncertainty — particularly if your skin has become more reactive than it once was. We would rather you try us than wonder.
If the first product you order from Tuberose & Co. is not right for your skin, contact us within 30 days of delivery at info@tuberoseandco.com and we will refund your purchase.
Please do not send the product back. Opened cosmetics cannot be resold or restocked, and we would rather it find someone who can use it than travel back to us.
This promise applies:
- To your first order with us, one time per customer
- To single-item orders
- Within 30 days of the delivery date
- With a brief note about what didn't work for you. One sentence is enough. This is genuinely how we learn which formula belongs with which skin.
Approved refunds are issued to the original payment method within 5–10 business days. We reserve the right to decline requests where we identify duplicate accounts, repeat claims, or other indications of misuse.
All Other Sales Are Final
Outside of the First Order Promise above, all sales are final. Due to the nature of skincare formulations and strict hygiene and safety standards, we are unable to accept returns, exchanges, or issue refunds on opened or unopened products for personal preference, skin compatibility, or change of mind.
We encourage you to review product information, directions, and ingredient lists carefully before purchasing — every ingredient in every formula is published on our product pages. If you have questions before ordering, reach out to us at info@tuberoseandco.com. We would genuinely rather help you choose correctly than process a refund.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at info@tuberoseandco.com with your order number and a clear photo of the damaged or incorrect item. Upon verification, we will issue a replacement or a full refund at no cost to you.
Order Cancellations & Adjustments
Because our fulfillment system sends orders directly to production, orders cannot be cancelled or modified once placed. Please double-check your shipping address, contact details, and cart items carefully before finalizing your purchase.
Before You Contact Your Bank
If something is wrong with your order, please email us first. We are a small team and we read every message — in nearly every case we can resolve a problem faster and more completely than a payment dispute can, and we would much rather hear from you directly.
Questions?
We want you to have an exceptional experience with our collection. If you have any questions about your order or need help choosing between formulas, reach out.
Email: info@tuberoseandco.com